Submit a Claim

To file an insurance claim, please be sure to gather the necessary documents listed below. Once you have gathered your required paperwork, contact us to begin the claims process.

+27 (0) 86 100

Medical Emergency Insurance

  1. Personal details of insured and hospitalisation information;
  2. Certificate from surgeon explaining the complication;
  3. Accounts from Hospital, Surgeon, etc. for costs of medical complication;
  4. Claim payment information.
Call +27 (0) 11 326 3951

Travel Insurance

  1. Details of other insurance covering the same event;
  2. Information and proof in support of the claim;
  3. Documents or details of any communication in connection with the claim.

The Insurance will be settled within 48 hours from the date of receiving a full set of Claims documentation and where no further claims assessment is required.

Call +27 (0) 11 991 8419

Medical Shortfall Insurance

Claims should be submitted in writing (i.e. complete the claim form as soon as possible) by no later than six months from the admission date into hospital. All documents are to be submitted within 365 days from the date of the procedure being carried out by a hospital/ medical practitioner.

Claim forms are obtainable from MediFin. Kindly contact us via telephone or email, and we will assist you in facilitating the claim. All claim assessments will be performed by the underwriter.

We will provide you with the claim form, this will be completed by you and submitted with the relevant supporting documentation.

Call: +27 (0) 86 100 0808Email: